SHIPPING & RETURNS

SHIPPING POLICY

We use 1st class postage with Royal Mail which usually takes 1-2 working days, sometimes due to delays it can take longer*. 

We are not able to speak to Royal Mail about any parcels until 10 working days after despatch, however pop us a message and we would be more than happy to help you find your parcel. Any competition prizes cannot be refunded or resent if lost.

When ordering you have 3 options:

1st class (1-2 days)*

Tracked 24hr

Local Delivery (within 8 miles of SP4)

RETURN & EXCHANGE POLICY

Returns, if you place an order and decide you no long would like the products, you have 24hrs after the order was placed to get a full refund. Due to our Products being made to order, if the refund is not requested within 24hrs unfortunately I cannot offer a refund. 

Once your parcel leaves our HQ we will do our best to communicate with Royal Mail as much as we possibly can, however once it leaves us we no longer have control of the parcel. If your parcel is lost or it has been over 10 working days we will be more than happy to help.